At The Hound’s Tales, operated by REDK Ventures LLC, we respect your privacy and are committed to protecting the personal information you provide when using our website.

This Privacy Policy explains what information we may collect, how we use it, and how we protect it.

1. Information We Collect

When you use our website or place an order, we may collect information that you provide to us, including:

• Your name

• Email address

• Shipping and billing address

• Phone number, where provided

• Order and purchase information

• Information you provide when contacting us

We may also automatically receive certain technical information when you use our website, such as your IP address, browser type, device information, and information about how you interact with our website.

2. How We Use Your Information

We may use your information to:

• Process and fulfil your orders

• Arrange delivery of your purchases

• Communicate with you about your orders

• Respond to customer service enquiries

• Process payments

• Maintain and improve our website

• Prevent fraud, misuse, or unauthorized activity

• Comply with applicable legal obligations

We only use personal information for legitimate business purposes and as necessary to provide our services.

3. Payment Information

Payments made through The Hound’s Tales are processed using secure third-party payment providers.

We do not directly store your complete credit or debit card information on our website.

Payment providers may collect and process payment information in accordance with their own privacy policies and terms.

The Hound’s Tales accepts credit and debit cards and Apple Pay.

4. Sharing of Information

We do not sell your personal information.

We may share information with trusted service providers when necessary to operate our website and fulfil your order. This may include payment processors, shipping and delivery providers, website service providers, and other services required to operate our business.

These providers only receive information necessary to perform the services they provide to us.

We may also disclose information where required by law, legal process, or to protect our rights, customers, website, or business.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to ensure that the website functions properly, remember certain preferences, understand how visitors use the website, and improve the overall browsing experience.

Cookies are small data files stored on your device by your web browser.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.

6. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, and complying with legal obligations.

8. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information.

If you would like to make a privacy-related request, please contact us using the details below.

9. Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

Any changes will be posted on this page with an updated “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

The Hound’s Tales
Operated by REDK Ventures LLC
Email: contact@thehoundstales.com