FAQs
Frequently Asked Questions
Everything you need to know about The Hound’s Tales.
GENERAL
1. What is The Hound’s Tales?
The Hound’s Tales is a dog lifestyle brand focused on accessories and everyday essentials designed for dogs and the people who love them.
2. What products do you offer?
Our collection includes dog accessories such as collars, leashes, harnesses, toys, and other products for everyday life with your dog.
3. Do I need to create an account to place an order?
No. You can place an order without creating an account.
4. How can I contact you?
You can reach us at contact@thehoundstales.com. Our team will be happy to assist with any questions about our products, orders, or deliveries.
🚚 SHIPPING + DELIVERY
5. Do you ship internationally?
Yes. We offer shipping to destinations worldwide, subject to available delivery services and applicable restrictions.
6. How long does delivery take?
Once your order has been dispatched, the estimated delivery time is 4–14 days.
Please note that this timeframe is an estimate and may vary depending on the destination, shipping carrier, customs processing, and other circumstances outside our control.
7. Will I receive tracking information?
Yes. Every order includes tracking. Once your order has been dispatched, you will receive tracking information so you can follow its progress.
8. When does the delivery timeframe begin?
The 4–14 day delivery timeframe begins from the date your order is dispatched, not from the date the order is placed.
💳 ORDERS + PAYMENTS
9. What payment methods do you accept?
We currently accept:
Credit and debit cards
Apple Pay
10. Is my payment information secure?
Payments are processed through secure payment processing services. We do not directly store your complete credit or debit card information on our website.
11. Can I change my order after placing it?
If you need to make a change to an order, please contact us as soon as possible at contact@thehoundstales.com.
We will make reasonable efforts to assist, but we cannot guarantee that changes can be made once an order has been processed or dispatched.
↩️ RETURNS + EXCHANGES
12. Do you accept returns?
We accept eligible return requests in accordance with our Returns & Exchanges Policy.
Please contact us before sending any item back so that we can provide the appropriate return instructions.
13. Can I exchange an item?
Yes, eligible exchange requests can be made by contacting us at contact@thehoundstales.com. Exchanges are subject to product availability.
14. What if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or different from what you ordered, please contact us at contact@thehoundstales.com as soon as possible.
Please include your order number and photographs where appropriate so we can review the issue and assist you.
🐾 PRODUCTS
15. How do I choose the right size for my dog?
We recommend checking the size information provided on the relevant product page before placing your order. If you are unsure about sizing, you can contact us at contact@thehoundstales.com for assistance.
16. Are your products suitable for all dogs?
Dogs vary in size, strength, behavior, and needs. Please always check the product specifications and sizing information before use and select products appropriate for your individual dog.
17. How should I care for my dog’s accessories?
Care instructions may vary depending on the product and materials used. Please refer to the care information provided with the product or on its product page.
🏷️ ABOUT THE HOUND’S TALES
18. Who operates The Hound’s Tales?
The Hound’s Tales is a brand operated by REDK Ventures LLC.
19. Where can I contact The Hound’s Tales?
For any questions, please email us at:
We are always happy to hear from our customers and help with any questions regarding The Hound’s Tales.