Delivery Timeframes

Our delivery timeframes are provided as a guide only and commence from the date of dispatch. The Hound’s Tales will make reasonable efforts to meet the indicated delivery times but is not responsible for delays caused by postal services, shipping carriers, customs clearance, or circumstances outside our reasonable control.

If delivery is attempted and nobody is available to accept the parcel, the parcel may be held at the local postal facility or otherwise handled according to the policies of the relevant delivery service. If a parcel cannot be delivered and is returned to us, we will contact you to arrange the next steps.

Damaged or Missing Goods

We take care to ensure that orders are securely prepared for delivery.

If an item arrives damaged, please contact us at contact@thehoundstales.com as soon as possible with details of the issue and photographs where appropriate.

If an order is lost during transit, please contact us so that we can investigate the matter with the relevant delivery service.

Correct Information

Please ensure that all information provided when placing an order, including your delivery address and contact details, is correct.

If you realise that you have provided incorrect information, please contact us at contact@thehoundstales.com as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that information can be changed after an order has been processed or dispatched.

Payments

The Hound’s Tales accepts the following payment methods for purchases made through our online store:

• Credit and debit cards
• Apple Pay

Payments are processed through secure payment processing services. The name appearing on your payment statement may be REDK Ventures LLC, the company operating The Hound’s Tales.

Copyright of Website Content

All content appearing on The Hound’s Tales website, including photography, product imagery, graphics, logos, designs, text, and other materials, is owned by or licensed to REDK Ventures LLC unless otherwise stated.

Unauthorised copying, reproduction, distribution, modification, or commercial use of our website content is prohibited without prior written permission.

Promotional Sales

Promotional offers, discounts, and special prices may be subject to specific terms and conditions stated at the time of the promotion.

Unless otherwise stated, promotional offers cannot be combined with other discounts or offers.

We reserve the right to modify or end a promotional offer at any time, subject to applicable law.

Pricing

We make reasonable efforts to ensure that product prices displayed on our website are accurate.

Prices may change from time to time without notice.

In the unlikely event that a product is listed at an incorrect price due to an error, we reserve the right to correct the error and, where appropriate, cancel an order placed at the incorrect price. If payment has already been made for an affected order that is cancelled, the amount paid will be refunded.

Privacy & Security

The Hound’s Tales takes customer privacy and security seriously.

Personal information provided through our website is used for purposes such as processing orders, providing customer support, arranging delivery, and operating our website.

We use appropriate security measures and trusted third-party service providers to help protect personal information and payment transactions.

For more information about how we collect, use, and protect personal information, please refer to our Privacy Policy.

Contact Us

For any questions regarding these Terms of Use, please contact us at:

The Hound’s Tales
Operated by REDK Ventures LLC
Email: contact@thehoundstales.com