At The Hound’s Tales, we want you to be happy with your order. If you have an issue with your purchase, please contact us and we will be happy to assist.

Returns

If you would like to request a return, please contact us at contact@thehoundstales.com with your order number and the reason for your request.

Returns must be requested before sending any item back. Please do not send a return to an address without first contacting us and receiving return instructions.

Returned items should be in their original condition and include the original packaging where applicable.

Exchanges

If you would like to exchange an item, please contact us at contact@thehoundstales.com with your order number and details of the item you would like to exchange.

Exchange requests are subject to product availability.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please include your order number and photographs of the item where appropriate so that we can review the issue and determine the appropriate solution.

Return Shipping

Return shipping arrangements and any applicable return shipping costs will be communicated to you when your return request is reviewed.

Refunds

Once an approved return has been received and reviewed, we will notify you of the outcome.

Where a refund is approved, it will be issued to the original payment method used for the purchase.

Please allow additional time for the refund to appear in your account, as processing times may vary depending on your payment provider.

Contact Us

For any questions regarding returns or exchanges, please contact:

The Hound’s Tales
Operated by REDK Ventures LLC
Email: contact@thehoundstales.com